Core Balance Health & Wellness – Refund & Return Policy

Website: corebalancewellness.com
Effective Date: 10/1/25
 

1. Introduction and Scope

1.1 Purpose

This Refund Policy (“Policy”) outlines the strict no-refund policy for prescription medications and related services provided by Core Balance Health & Wellness (“Core Balance Health & Wellness,” ”Core Balance Wellness LLC”, “we,” “us,” or “our”) through corebalancewellness.com. This Policy is incorporated into our Terms of Use and explains the finality of all medication-related purchases.

 

1.2 Policy Statement

Due to federal and state regulations governing prescription medication safety, Core Balance Health & Wellness CANNOT and WILL NOT accept returns or issue refunds for any prescription medications once dispensed or shipped. This applies to all orders placed through corebalancewellness.com and landing.xpedicare.com. This policy is mandatory, non-negotiable, and applies across all U.S. states where we operate.

 

1.3 Scope of Application

This policy covers all services on corebalancewellness.com and landing.xpedicare.com, including medical consultations, medications dispensed or shipped via our partner pharmacy network, and all related healthcare services. All records are maintained for seven (7) years as required by law.

 

1.4 Legal and Safety Foundation

This policy follows federal laws, state board of pharmacy regulations, FDA requirements, and drug supply chain security protocols that prohibit the return, restocking, or resale of prescription medications. These rules ensure the integrity of the drug supply chain and the safety of all patients.

 

1.5 Understanding Your Purchase

By purchasing medication through corebalancewellness.com, you acknowledge and agree that:

• All medication sales are final.

• No returns or refunds will be issued.

• These requirements are mandated by law.

• Our support team is available at any time to answer questions before you complete your purchase.
   

2. Legal Framework

Federal and state laws strictly prohibit the return or resale of prescription medications once they leave the pharmacy’s control. Regulations under the Drug Supply Chain Security Act (DSCSA) require an unbroken chain of custody, making it illegal and unsafe to reintroduce dispensed medications into the supply chain.

The FDA prohibits pharmacies from accepting or reselling dispensed prescription medications—even if sealed—due to storage-condition risks and the potential introduction of counterfeit or compromised drugs.

State boards of pharmacy uniformly reinforce these rules. These laws exist to protect public health and ensure the safety of all patients receiving treatment through corebalancewellness.com and landing.xpedicare.com

Our support team is available from 7am-7pm ESD at support@corebalancewellness.com or by phone at the number provided on our website.
 

3. Medication Policy

ALL PRESCRIPTION MEDICATION SALES THROUGH corebalancewellness.com ARE FINAL.

Once your prescription is dispensed or shipped:

• No returns are allowed

• No refunds will be issued

• No exceptions apply

This remains true even if:

• You change your mind

• You do not use the medication

• The package is unopened

• You obtain different treatment elsewhere

• You experience normal side effects

Medication integrity cannot be guaranteed after shipping due to temperature, handling, and tampering risks. Federal law provides no mechanism to reintroduce dispensed prescriptions into the supply chain.

Before purchase, we make every effort to ensure you have full information, access to licensed healthcare providers, and transparent pricing through corebalancewellness.com and landing.xpedicare.com.
 

4. Service Structure

4.1 Medication Charges

Medication charges are always final once a prescription is processed for dispensing.

4.2 Medical Consultation Fees

Consultation fees with licensed providers are earned at the time of service, are included in the medication price and are non-refundable.

4.3 Payment Processing

You authorize charges for:

• Completed consultations

• Medications only when dispensed

You must agree to our no-refund policy before checking out.

4.4 Service Support

For questions, customers may contact our support team through:

Email: support@corebalancewellness.com
Phone: 718-303-0059
Mailing Address: Core Balance Health & Wellness business office address:

2609 E 14th Street, Suite 396, Brooklyn, NY, 11235
 

5. Customer Acknowledgment

By purchasing through corebalancewellness.com and landing.xpedicare.com, you acknowledge that:

• All medication purchases are final

• You reviewed treatment information before checkout

• You understand federal and state restrictions on returns

• You cannot request refunds due to side effects, unused medication, or preference changes

• You initiate all monthly interactions; we do not use automatic renewals

• You have read and understand this policy in full
   

6. Exceptions

Refunds may only be considered for billing errors, not medication-related issues.

6.1 Billing Error Definition

A valid billing error includes:

• Incorrect charge amount

• Duplicate charge

• Unauthorized charge

6.2 Pre-Dispensing Cancellation

Cancellation may be possible only if the medication has NOT yet been processed by the pharmacy (i.e., not dispensed, labeled, or shipped).

6.3 How to Request Billing Review

Email: info@corebalancewellness.com
You must provide:

• Documentation showing the error

• Transaction details

• Relevant billing statements

6.4 Resolution

If an error is confirmed, we will adjust the charge and provide documentation.

6.5 Non-Qualifying Circumstances

Refunds cannot be issued for:

• Changes of mind

• Pricing disagreements

• Dissatisfaction with medication effects

• Already acknowledged and authorized charges
   

7. State Law Compliance

Our no-return policy complies with state pharmacy laws nationwide.

7.1 State Examples

• California: BPC 4076 prohibits return of dispensed prescriptions

• Florida: Rule 64B16-28.118 prohibits accepting returned prescriptions

• Texas: Rule §291.8 prohibits refunding or restocking prescription medications

• New York: Education Law 6808-b prohibits return or redistribution of dispensed medications

7.2 Universal Principles

These laws exist to:

• Protect public health

• Maintain drug integrity

• Prevent tampering

• Ensure supply chain security

• Reduce diversion risks

7.3 Record Retention

We maintain all legally required compliance records for seven (7) years.

7.4 Legal Correspondence

Legal inquiries may be directed to info@corebalancewellness.com.
 

8. Contact Information

8.1 General Support

Phone: 718-303-0054
Email: info@corebalancewellness.com

8.2 Legal Notices

Legal correspondence may be sent to:

Core Balance Wellness LLC

2609 E 14th Street

Suite 396

Brooklyn, NY, 11235

8.3 Communication Guidelines

Please provide:

• Account information

• Order numbers

• Supporting documentation

8.4 Response Times

• Urgent clinical issues: Immediate if btwn 7am-7pm ESD

• General inquiries: Within 1 business day

• Billing inquiries: Within 3 business days

8.5 Limitations

Support staff cannot override federal or state medication-handling laws, but they can:

• Help clarify treatment plans

• Troubleshoot billing errors

• Assist with platform navigation

• Connect you with licensed providers